Our Team is Ready to Assist You

Whether you have a general or specific question, or need technical support, you’ll be connected directly to a qualified professional team member who can help. 

About Our Remote Support

As part of our commitment to achieving 100% customer satisfaction, aycan offers customers immediate, live, remote support for all its fielded aycan products. A dedicated and qualified technical support team is there to help resolve any issues that may arise with an aycan solution. This includes working with other third party vendors as necessary.

First Year of Support Included; Available for Follow On Years

The first year of support is included with all aycan products purchased new and direct from aycan or one of its authorized resellers. Service contracts are available for follow on years. Contact aycan to discuss options and to design a service contract that works for your needs.

Get Support Today!

Your Remote Team

aycan service engineers are highly skilled and in close contact with our research and development department and product management teams so they are capable of serving you directly. With aycan you won’t experience long phone queues, or annoying transfers to different people. Our promise is “immediate, live, customer service and support.”

Your Remote Service

With remote maintenance, we can provide you with fast service for your Mac OS X and/or Windows systems. With your approval, our service engineers can access your server through a secure, encrypted Internet connection. You may be requested to allow us access to your computer or to download a support tool.

Remote Support Includes

  • Knowledgable, qualified, trained support team
  • Remote maintenance for your Mac OS X and/or Windows systems
  • Access to your system through a secure, encrypted Internet connection
  • Immediate access to your dedicated service engineer

Our Service Makes the Difference

Get immediate, live, service and support from dedicated, qualified aycan remote service engineers.
Encrypted connection makes server access safe. No software installation on your server is necessary.
Onsite service calls and long-lasting downtime can be avoided with remote support from aycan.
See the work of our service engineers live on your systems. You’re in control to stop remote access at any time.

Connect With Us Your Way

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aycan
US Operations
693 East Avenue
Rochester, NY 14607
USA

P. +1 585-473-1350
F. +1 585-473-1596

info@aycan.com (sales/general inquiries)

service@aycan.com (service)

Sales Outside the U.S./Canada