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Remote support

As part of our commitment to achieving 100% customer satisfaction, aycan offers customers immediate, live, remote service and support. A dedicated and qualified technical support team is there to help resolve any issues that may arise with an aycan solution. This includes working with other third party vendors as necessary.

Your remote team

aycan service engineers are highly skilled and in close contact with our research and development department and product management teams so they are capable of serving you directly. With aycan you won't experience long phone queues, or annoying transfers to different people. Our promise is "immediate, live, customer service and support."

Your remote service‚Ä®

For remote maintenance, we can provide you with fast service for your Windows and/or Mac OSX-systems. Within the shortest time, with your approval, our service engineers can access your server through a secure, encrypted Internet connection. You may be requested to allow us access to your computer or to download a support tool. Below you will find links which our support staff may refer you to. They are here for your convenience.

aycan TeamViewer QuickSupport 

   Macintosh Users : Download here

   Windows Users : Download here

Benefits of remote service:

  • Save time: get immediate, live, customer service and support
  • Save money: onsite service calls and long-lasting downtime can be avoided
  • Security: encrypted connection makes server access safe. No software installation on your server is necessary
  • Control:  you can see the work of our service engineers live on your systems. You are in control to stop remote access at any time.

Contact the aycan Technical Support

We take pride in our customer service and support. Should an issue arise, be assured we will work with you to identify it even if it points outside of our solution.

 

Phone:        585-271-3078

Fax:            585-473-1596

Email:         service@aycan.com

Hours:         Monday - Friday, 8 a.m. -  5 p.m. E.S.T.  

 

During installation or for special service needs, our technicians are available as needed.