Remote support
As part of our commitment to achieving 100% customer satisfaction, aycan offers customers immediate, live, remote service and support. A dedicated and qualified technical support team is there to help resolve any issues that may arise with an aycan solution. This includes working with other third party vendors as necessary.
Your remote team
aycan service engineers are highly skilled and in close contact with our research and development department and product management teams so they are capable of serving you directly. With aycan you won't experience long phone queues, or annoying transfers to different people. Our promise is "immediate, live, customer service and support."
Your remote service
Our general remote support consists of:
- telephone
- remote maintenance
For remote maintenance, we can provide you with fast service for your Windows and/or Mac OSX-systems. Within the shortest time, with your approval, our service engineers can access your server through a secure, encrypted Internet connection.
For aycan print, remote service also includes:
- software updates and releases
- system failure diagnostic
- adding new modalities
- and image quality adjustment
Benefits of remote service:
- Save time: get immediate, live, customer service and support
- Save money: onsite service calls and long-lasting downtime can be avoided
- Security: encrypted connection makes server access safe. No software installation on your server is necessary
- Control: you can see the work of our service engineers live on your systems. You are in control to stop remote access at any time.
Contact the aycan Technical Support
We take pride in our customer service and support. Should an issue arise, be assured we will work with you to identify it even if it points outside of our solution.
Phone: 585-271-3078
Fax: 585-473-1596
Email: service@aycan.com
Hours: Monday - Friday, 8 a.m. - 5 p.m. E.S.T.
During installation or for special service needs, our technicians are available as needed.